This is infuriating! Clearly that lady did not shoplift!
Old Navy released this statement:
“Old Navy was founded in 1994 to be a place where everyone belongs. It’s been a part of our culture and values since day one, and always will be. That makes it even more upsetting when incidents occur that don’t reflect those values. We are so sorry that Lisa Calderon had an unacceptable experience in one of our stores, and we apologize for letting her down. Following a thorough investigation, we’ve taken action in accordance with our values and policies. The employee involved in this situation is no longer with Old Navy. We have ongoing training opportunities for our employees globally to ensure everyone who shops and works in our stores feels welcome and respected and will continue to do so.”